PRIVACY POLICY

Welcome to FixBro’s Privacy Policy (“Privacy Policy” or “Policy”).

FixBro (“we”, “us”, or “our”) is engaged in the business of providing web-based and mobile-based solutions to facilitate connections between customers seeking home services and service professionals offering these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you consent to share with us when you access, use, or otherwise interact with our website available at https://fixbro.in or our mobile application (“Platform”), or when you avail the services that FixBro offers through the Platform (“Services”).

At FixBro, we are committed to protecting your personal data and respecting your privacy. To provide you with access to our Services, we need to collect and process certain data about you. This Policy explains how we process and use your personal data.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described here.

1. HOW THIS POLICY APPLIES

(a) Applicability

This Policy applies to individuals who access or use the Platform or avail the Services. References to "you" refer to an end user accessing or using the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in this Policy.

(b) Review and Updates

We may periodically review and update this Policy. We recommend that you regularly check this page for any updates. Continued use of the Platform after changes are made constitutes your acceptance of the revised Policy.

(c) Third-Party Services

The Platform may include links to third-party websites, plug-ins, and services (“Third-Party Services”). Clicking on those links may allow third parties to collect or share data about you. FixBro does not control or endorse these Third-Party Services and is not responsible for their privacy policies. We encourage you to review their privacy policies before providing any personal data.

2. PERSONAL DATA WE COLLECT

We collect different types of personal data to provide you with better services, including but not limited to:

(a) Contact Data

• Name

• Email address

• Mobile number

• Home or work address

(b) Identity and Profile Data

• Your username and password

• Profile photo

• Gender

(c) Technical Data

• IP address

• Browser type

• Device type and ID

• Operating system and version

• Time zone setting

• Mobile network information

(d) Transaction Data

• Payment details (excluding full card details)

• UPI IDs

• Booking history

(e) Usage Data

• How you use the Platform

• Booking history

• Session duration and user interaction data

(f) Marketing and Communications Data

• Preferences for receiving marketing communications

• Feedback and survey responses

3. HOW WE COLLECT PERSONAL DATA

We collect personal data using the following methods:

(a) Direct Interactions

You provide us personal data when you:

• Create an account

• Book a service

• Submit feedback or support requests

• Enter promotions, surveys, or polls

(b) Automated Technologies

We automatically collect Technical Data and Usage Data using:

• Cookies and similar tracking technologies

• Mobile SDKs

• Log files

(c) Third Parties

We may collect personal data from third-party sources, including:

• Payment processors

• Social media platforms

• Public databases

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

• To create and manage your account on the Platform

• To provide the Services to you

• To enable service professionals to provide services to you

• To improve the Platform and Services based on user feedback

• To communicate with you regarding bookings and updates

• To process payments and track transactions

• To send you marketing and promotional messages (if you opt-in)

• To monitor and analyze Platform usage and trends

• To provide customer support and resolve issues

• To comply with legal obligations and protect our rights

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Recognize your device

• Save your preferences

• Track Platform usage

• Analyze user behavior for improving Services

You can control cookies through your browser settings, but disabling them may affect the functionality of the Platform.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with:

• Service Professionals – To enable them to provide services to you.

• Service Providers – For payment processing, data analysis, customer support, and hosting.

• Legal and Regulatory Authorities – To comply with applicable laws and regulations.

• Affiliates and Partners – To offer related services and improvements.

We require all third parties to respect the security of your data and to use it only for specified purposes.

7. YOUR RIGHTS

You have the following rights regarding your personal data:

• Access and Correction: You can access and update your personal data through the Platform.

• Data Portability: You may request a copy of your personal data.

• Opt-Out: You may opt out of marketing communications through the settings on the Platform.

• Withdrawal of Consent: You may withdraw consent for processing your data at any time.

8. ACCOUNT DELETION

You can delete your account by contacting us at support@fixbro.com. Once deleted, you will lose access to all Services, but we may retain certain data as required by law or for record-keeping purposes.

9. DATA TRANSFER AND STORAGE

Your personal data may be transferred and stored in servers located in countries other than your current location. By using the Platform, you consent to such transfers.

10. DATA SECURITY

We implement technical and organizational security measures to protect your personal data, including:

• Data encryption

• Secure access controls

• Firewall and network protection

• Periodic security audits

You are responsible for keeping your account password secure. In case of any security breach, please notify us immediately.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: support@fixbro.com

• Phone: +91-7353113455

By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.